Exchange Desk Specialist

Responsibilities:

• Accurately process ticket exchanges, ensuring fares are calculated correctly to avoid quality errors.
• Assist agents with questions about ticket/change applicability and monitor queue and email requests.
• Deliver extraordinary customer service to internal clients, sharing expertise and providing consultative service.

Qualifications:

• 3 years of travel advisory experience and 3+ years of customer service experience in the travel industry.
• Mastery in Sabre GDS with experience in multiple GDSs (Galileo and Amadeus).
• Expert in international travel bookings and processes, with strong communication skills and typing speed of at least 45 WPM.

Benefits and Culture:

• Enjoy choice of two medical plans, two dental plans, vision insurance, and flexible spending accounts.
• Benefit from paid parental leave, paid time off, 401k plan with company match, and discounted employee travel options.
• Access to LinkedIn Learning webinars and courses, plus discounted pet insurance and auto, home, & renters insurance.