Client Delivery Lead

Client Management:

• Manage relationships with enterprise client counterparts, often product owners and business owners.
• Serve as the first point of contact for tech development and the escalation/resolution point for domain/product issues.
• Challenge clients to think differently about tech development, promoting continuous iteration and deployment.

Technical Acumen:

• Act as the knowledge base for how Kraken works and how the Kraken Platform is delivered.
• Support the engineering team in delivering product features by articulating client needs and priorities internally.
• Understand the Kraken platform and refine solutions to leverage existing and new capabilities.

Strategic Delivery:

• Triage incoming requests and communicate client priorities internally.
• Summarize and articulate client needs, considerations, and timelines to enable ongoing platform development.
• Innovate improvements for clients by bringing technology, people, and processes together.