Customer Service Representative

As a Customer Service Representative, you will be the first point of contact for customers of a leading music streaming service, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Turkish and English. You’re passionate about creating personalized, memorable experiences for every customer. You thrive on delivering top-tier customer support and can swiftly spot and solve any issues that come your way. You’ve got experience providing support through inbound messaging and know how to keep cool under pressure. You've handled 3-5 simultaneous chats in previous roles. You're fluent in Turkish and English, with professional-level communication skills in both.