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Job Details:
- Work Setup: This is a fully remote position.
- Schedule: You will work Monday to Friday, 8:00 AM to 5:00 PM Pacific Time.
Core Responsibilities:
- Act as the primary contact for customer support calls, assisting with software features and system navigation.
- Accurately log all interactions and technical details in the CRM system.
- Participate in daily meetings to review ticket progress and ensure timely issue resolution.
Qualifications & Environment:
- You need two years of recent phone-based technical support and Windows IT support experience.
- Strong knowledge of Windows 10 & 11 and excellent English communication skills are required.
- The role thrives in a positive, high-energy, and fast-paced collaborative team setting.
Eastwood
The company appears to operate in the software or technology sector, potentially focusing on applications for the healthcare industry. It maintains a collaborative, fast-paced team environment that emphasizes following procedures and service standards.