Serve as the first-point-of-contact for phone, email, web, and chat inquiries.
Triage and convert incoming requests to determine priority, clinical risk, and required resolution path.
Communicate clearly in high-stress situations and log all Cases accurately in a ticketing system.

What we’re looking for:

Fluent in English and Japanese (written and spoken).
Strong communication and customer service skills with empathy and clarity.
High level of integrity and professionalism when handling sensitive clinical information.

Job Conditions:

Fully remote position, from wherever you want in the Philippines.
Flexibility to support rotating shifts, including weekends and holidays as required.
Full training provided and dozens of E-Learning courses available.

Alphanumeric

Alphanumeric supports healthcare and life sciences. They are hiring for a remote, Philippines-based role to support one of the biggest Pharma companies in the world; they look for candidates with a passion for customer service and problem-solving skills.

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