You’re an excellent communicator — clear, patient, and thoughtful in how you respond
You genuinely enjoy helping people solve problems
You’re organized and detail-oriented, able to manage multiple conversations and priorities at once

Role and Responsibilities:

Assist customers with onboarding and setup to ensure a smooth experience
Resolve customer issues and support requests via email, phone, and chat
Manage and prioritize incoming support tickets

Qualifications:

Bachelor’s degree or equivalent work experience
Proficient in English (verbal and written)
Experience supporting customers in Europe and the USA

Benefits:

Competitive base salary
Comprehensive healthcare coverage, including dental and vision

LightSource

LightSource is the next-generation operating system for Procurement. They build SaaS software for procurement managers helping them find vendors, manage negotiations, and buy intelligently. The team is small, ambitious, and loves tackling complex problems while learning quickly; they value ownership, direct feedback and continuous learning.

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