Job Description
Provide fast, effective customer support across chat, email, Slack, and video (24x7). Deliver clear, helpful solutions-troubleshooting integrations, APIs, and cloud infrastructure issues. Proactively identify emerging trends, escalate crucial feedback, and improve documentation. Stay on the cutting-edge of product developments and security compliance. Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.
Ideal candidates will possess 2-4 years of customer or technical support experience, skilled communication abilities, and hands-on experience with Cloud platforms, API integrations, and change management tools. Calmness under pressure, empathy, patience, and customer-focus are essential. Familiarity with Freshdesk is a bonus.
About Sprinto
Sprinto is a leading platform that automates information security compliance.