Account Manager II

We are seeking a motivated and strategic Core Account Manager to join our high-performing sales team, overseeing key institutional relationships across the Northeast U.S. territory. This position calls for a dynamic and results-driven professional to manage and grow a portfolio of institutional accounts. This role is responsible for deepening customer relationships, driving revenue retention and growth, and delivering data-informed solutions that support research and teaching outcomes. Strategic Account Management: Independently manage a portfolio of institutional accounts, developing and executing comprehensive account plans that align with customer goals and organizational priorities. Customer Relationship Development: Identify and engage key stakeholders to strengthen relationships, expand product adoption, and uncover new opportunities for collaboration. Data-Driven Insights & Risk Mitigation: Analyze usage and engagement data to assess account health, identify trends, and proactively address potential risks or service gaps. Revenue Retention & Growth: Lead the renewal and renegotiation of journal and non-journal agreements, ensuring compliance and maximizing customer value. Identify cross-selling opportunities based on institutional needs. Customer Research & Market Intelligence: Conduct in-depth research on customer institutions and market trends to inform strategic outreach and tailor engagement strategies. Consultative Sales & Negotiation: Act as a trusted advisor by recommending content solutions that address gaps in collections and support institutional goals. Facilitate data-informed negotiations to achieve mutually beneficial outcomes. Pipeline & CRM Management: Maintain accurate and up-to-date records of sales activities, opportunities, and customer interactions in the CRM system, following established sales processes. Team Collaboration & Delegation: Strong cross-functional collaboration with internal teams and external partners.