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Job Summary:
- Responsible for answering all incoming scheduling phone calls from patients, referring providers and hospitals.
- Make patient appointments, reschedule and cancel appointments.
- Complete tasks within the EHR.
Essential Responsibilities:
- Accept incoming calls related to scheduling, answering questions, creating appointments, transferring calls to the correct department, checking recall, etc.
- Monitor the phone system display for number of calls in the queue and wait times.
- Verify insurance and work with insurance coordinator for appropriate verification.
Chattanooga Heart Institute
The Chattanooga Heart Institute offers comprehensive cardiac care in the region. Founded in 1976, it now has six offices in Tennessee and one in Georgia, with 29 board-certified cardiologists and three cardiothoracic surgeons, merging with CHI Memorial Health Care System in 2011, part of CommonSpirit Health.