Conduct a live outreach call to newly enrolled patient in advance of their initiating clinical appointment
Manage follow-up outreach to schedule the Initial Care Navigation appointment
Escalate any clinical question, symptom, or safety concern immediately to the appropriate clinical contact
Carewell is dedicated to providing trusted caregiving solutions and support for individuals and families. They extend their commitment beyond products to person-centered navigation, care coordination, and advocacy services. They are a category-defining business and one of the fastest-growing companies in the US.
Answers calls and provides information, resolving customer requests or transferring them appropriately.
Schedules, reschedules, and cancels appointments according to guidelines.
Gathers and updates patient demographic, financial, and insurance information.
Denver Health is an integrated, high-quality academic health care system that includes a Level I Trauma Center and a 555-bed acute care medical center. They are a mission-driven organization that has provided billions in uncompensated care for the uninsured, caring for more than 185,000 individuals and 67,000 children a year.
Communicates results, enters medication requests, and documents in the Electronic Health Records within the scope of the MA role.
Answers and processes a high volume of incoming calls and directs patient access by scheduling and canceling appointments.
Determines the type of appointment needed and urgency, updates patients on referral statuses, and communicates complex exam instructions.
CHI Health Clinic provides a wide array of medical services, from primary to specialty care, including walk-in and virtual services. They have over 20 specialties and 100 locations, with some offering extended hours, making healthcare accessible and convenient.
Maintains current information regarding surgery schedules for service site providers.
Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns.
Schedules new patient appointments on line, and manually if necessary.
OHSU is Oregon's only public academic health center, caring for patients and leading groundbreaking research. As Portland's largest employer, they offer opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
Answer incoming calls and triage to the correct department or individual.
Reschedule cancelled appointments or follow up appointments.
APDerm is an equal employment opportunity and affirmative action workplace. They consider all qualified applicants regardless of race, color, religion, sex, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy.
Serve as primary contact for patients, families, and providers
Schedule and coordinate medical appointments
Manage patient documentation and EMR updates
Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy. They aim to dramatically improve healthcare for seniors with a new model designed around patients, families, community staff, providers, and payers.
Serves as a primary point of contact for members, caregivers, and providers regarding nurse appointments and care coordination activities.
Coordinates and schedules nurse case management activities, including assessments, follow-ups, and interdisciplinary care team meetings.
Supports accurate documentation by ensuring required scheduling and encounter-related data is entered into designated systems.
Fallon Health is dedicated to providing equitable, high-quality, coordinated care to its members and is consistently recognized as a top health plan for member experience, service, and clinical quality. With roots dating back to 1977 in Worcester, Massachusetts, they focus on government-sponsored health insurance programs and value diversity and inclusion.
Serve as primary contact for patients, families, and providers
Schedule and coordinate medical appointments
Manage patient documentation and EMR updates
Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy and lead a life they love. They've expanded to over 185 communities across Arizona, California, and Nevada with investments from firms like First Round Capital and Google’s AI fund.
Enjoy making outbound calls and reaching out to patients, members, and customers
Outreach to patients to schedule appointments for preventative health screenings and assess for high risk
Make welcome calls and assist members and patients with benefits and insurance information
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey, interacting with 1 in 3 Americans every day. They integrate the power of human touch with data-driven technology in their mission to make healthcare better for all, fostering collaboration, creativity and innovation.
Serve as a dedicated assistant to the Health Advisors.
Focus on high volume phone calls , confirming appointments, and calendar management.
Ensure that clients are properly scheduled, qualified, emotionally prepared, and fully equipped prior to meeting with their Health Advisor.
Pompa Program is dedicated to helping people with their health. They are a faith-based, mission-driven company with over 300 team members nationwide who empower people to take control of their health.
Accurately coordinate, schedule and complete registration for ambulatory outpatient visits.
Collect patient demographic and insurance information, verifying and communicating liabilities.
Explain patient preparation requirements and coordinate with clinical departments regarding protocols.
Southcoast Health is a not-for-profit, charitable health system with multiple hospitals, clinics, and facilities throughout Southeastern Massachusetts and Rhode Island. They provide inclusive, ethical workplaces where their highly skilled caregivers offer world-class, comprehensive healthcare close to home.
Take inbound calls from patients, providers and members
Support members with their insurance needs, questions or concerns
Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice
Carenet Health pioneers advancements in healthcare consumer experience, interacting with 1 in 3 Americans daily. They integrate human touch with data-driven technology to improve healthcare, offering best-in-class clinical expertise and personalized solutions.
Act as the primary point of contact and care advocate for patients, families, facility partners, and providers.
Proactively manage patient care coordination, including appointment scheduling, follow-up care, and interdisciplinary communication.
Maintain comprehensive and accurate patient documentation within our Electronic Medical Record system.
Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy. They aim to dramatically improve healthcare for seniors by building a new model of care designed around everyone involved.
Urrly helps members get the care they need by booking, confirming, and following up on appointments using AI. They ensure a more objective and equal opportunity hiring process for all.
Answer a high volume of calls a day using a multi-line phone.
Schedule appointments for multiple clinical sites according to client-specific protocols.
Gather & input patient demographic and insurance information into the practice management system.
Access HealthCare's Patient Access Specialists collaborate with health organizations and doctor offices to schedule appointments and provide patient support over the phone. They seek dependable candidates with a passion for helping others and a high call volume experience.
Handle inbound patient calls as your primary responsibility
Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately
Document patient interactions accurately in our systems after each call
Mochi Health is building an AI-driven marketplace that makes healthcare discoverable, connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Their platform gives patients transparent pricing, personalized medication management, and long-term access to their own medical records.
Handle warm inbound and warm outbound calls and contact new leads within 5 minutes of submission.
Follow call scripts to qualify interest and book appointments and conduct follow-ups with existing leads.
Schedule appointments accurately, confirm patient details, and log call outcomes in CRM systems.
20four7VA provides offshore independent contractors delivering remote services to clients worldwide. They focus on developed markets such as the United States, the United Kingdom, Canada, and Australia, offering a vibrant community and constant support.
Schedule patient appointments and manage consults.
Provide high-quality customer service to Veterans, families, and staff.
Maintain accurate patient records within VA systems.
Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.
Ensuring accurate and timely documentation in the EHR system.
Collaborating with cross-functional teams to support patient care and billing efficiency.
Phoenix Med Health is an innovative physicians network delivering high quality healthcare to elderly patients in assisted and independent living communities, group homes, and private homes. Phoenix Med Health has 50+ full-time healthcare clinicians and is rapidly expanding the house-call network model with telemedicine.