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Overview:
- Provide administrative and scheduling support.
- Support clinics in Pacific Standard Time (PST) or Anchorage, Alaska time zones.
- Work hours are aligned to supported VA facilities, not candidate’s local time zone.
Responsibilities:
- Answer and manage incoming calls, inquiries, and appointment requests
- Maintain Veteran records within VA Systems (CPRS)
- Conduct outreach to patients and providers.
Qualifications:
- High school diploma or equivalent
- Minimum 1 year of administrative, customer service, or healthcare support experience
- Ability to work in a fast-paced, metrics-driven environment
Arrow
Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.