Senior Product Manager - Agent Experience

Position Overview:

• We are seeking a Senior Technical Product Manager to lead the Agent Experience strategy and execution for our Agent and Manager Workspace.
• This role is critical for empowering thousands of customer service agents with intuitive, intelligent, and secure experiences.

Key Responsibilities:

• Develop and articulate product vision, prioritize features, and maintain a comprehensive roadmap covering Agent Workspace and AI-assisted workflows.
• Engage directly with enterprise customers and partners to understand pain points and translate insights into product opportunities.
• Define and monitor key metrics such as agent productivity, workspace adoption, and customer satisfaction to guide product decisions.

Qualifications:

• 5+ years of Product Management experience with a proven track record in enterprise SaaS products.
• Strong understanding of authentication, security, APIs, and cloud-native architectures.
• Excellent communication and stakeholder management skills with direct customer engagement experience.

Benefits & Perks:

• Financial security includes additional pension scheme (20% employer contribution), ESPP, and annual bonus.
• Flexible Paid Time Off of 33 days, plus volunteering days and a remote-first work model.
• Professional development resources and monthly connection pizza days in local offices.