Field and Service Engineer

Key Accountabilities:

• Ensure systems operate within outlined service level agreements through processes, preparation, and testing.
• Assist with product validations, regional QA, and upkeep of internal documentation.
• Monitor, maintain, and update existing system infrastructure across the region.

Key Challenges:

• System design for varying sites and environments, requiring the ability to solve complex problems and tailor design principles.
• Management of external stakeholders with different priorities.
• Time management of concurrent priorities and projects.

Key Relationships:

• Manage relationships with external partners, media, and data providers to ensure requirements are met and all parties are informed.
• Collaborate effectively with the Commercial Team to design and cost-optimize solutions for Customers.
• Provide data-driven feedback to the Hardware Team to improve the product’s stability and scalability.