Manage day-to-day relationships for a portfolio of Installation Partners
Own and resolve partner-related escalations across installation, quality, scheduling, and payment
Track partner performance metrics and operational KPIs
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries.
Accountable for installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility.
Meet and surpass all service agreements and warranty obligations.
Provide technical expertise, resolve issues, and deliver outstanding support to customers.
Intuitive believes that minimally invasive care is life-enhancing care. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team committed to making a difference. Passionate people who want to make a difference drive our culture.
Deliver industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators.
Take lead and also collaborate when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction.
Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers.
LGC is a global life science tools company providing mission-critical components and solutions in the human healthcare and applied market segments. With over 175 years of scientific heritage, they have built a product portfolio and expertise, developing relationships with customers and the global scientific community.
Analyze and refine end-to-end sales process to improve efficiency.
Assist in troubleshooting operational issues and propose changes to systems.
Create and update quotes, maintain pipeline in Salesforce, and audit data.
Automox is a cloud-native IT operations platform for modern organizations, enabling configuration, patching, and security for every endpoint. They are trusted by more than 2,500 leading companies and MSPs worldwide and earned Automox four straight quarters of record growth.
Ensure all service level agreements (SLAs) are delivered according to specifications.
Escalate SLA cases to leadership team to avoid missed SLAs.
Generate weekly and quarterly status reports including KPI’s to review with your customers.
InCharge Energy is dedicated to providing comprehensive electric vehicle (EV) charging solutions. They foster a dynamic and inclusive work environment where employees are valued and supported.
Partner with Account Managers to identify, qualify and drive renewals and expansion opportunities
Build and maintain strong technical partnerships with our customers via engaging product demonstrations, trials, and other communications
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
Vanta helps businesses earn and prove trust by continuously monitoring and verifying security. Vanta has a kind and talented team and aims to empower companies to practice better security and prove it with ease with their trust management platform; they have offices in multiple countries.
Point of escalation for partner support team to help determines requirements by working with partners
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Ensure efficient team operations including standups, retrospectives, and other ceremonies.
Produce clear architectural diagrams, documentation, and implementation plans.
Work closely with cross-functional teams, including support and customer success.
GovWorx is a mission-driven technology company dedicated to supporting public safety agencies through responsible AI solutions. Its platforms enhance training, quality assurance, and performance evaluation, aiming to improve staffing, morale, and efficiency across public safety sectors.
Be the technical authority for Customer Success, leading technical onboarding and integration guidance.
Architect and advise on complex integrations, reviewing customer code and system designs.
Build solutions that showcase Ably’s capabilities, creating live demos and prototype integrations.
Ably is dedicated to putting developers first. They deliver billions of messages for millions of devices every day and support organizations like Harness, EA, Panasonic and HubSpot.
Provide escalated technical support for complex issues impacting end users, applications, and infrastructure services.
Support daily IT support desk operations by using Fresh Service or Assyst and cloud-based services.
Assist in the design, execution, and maintenance of user provisioning and de-provisioning workflows.
Stratus is the market leader in brand implementation and maintenance, they transform how national brands connect with their customers. Every employee is a stakeholder in Stratus' success and the environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Partner with the sales team to offer technical expertise and build customer trust.
Build and maintain deep product knowledge while staying current with industry trends.
Collaborate with Product and Engineering teams to gather valuable customer feedback.
Incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. They bring together on-call, incident response, AI SRE, and status pages in a single platform. They've raised $100M and helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents since launching in 2021.
Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
Listen carefully to prospects and clients to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities
Vanta helps businesses earn and prove trust by enabling companies to improve and prove their security. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Manage account and partner responsibilities for selected accounts.
Provide the optimum combination of hardware, software, and services.
Deliver technical presentations for customers, partners, and prospects.
Texas General is seeking a Lead Systems Engineer. The company values diversity and individual uniqueness, as well as investing in personal and professional development.
Own and manage a portfolio of small and medium business (SMB) customer accounts throughout the renewal and expansion cycle.
Build strong, consultative relationships with customers by acting as a trusted advisor and proactively engaging outside of renewal periods to reinforce ShareGate’s value.
Nurture post-onboarding relationships to drive customer satisfaction, retention, and long-term growth.
ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros. They offer a way to move business data to Microsoft 365 and help organizations stay in control once their data is migrated.
Own end-to-end customer success for key platform customers.
Act as the primary escalation point for complex customer issues.
Oversee technical onboarding for new platform customers.
Catena builds the connectivity infrastructure freight has been missing. They unify telematics, ELD, and operational data into a single, permissioned API so logistics platforms can automate workflows, reduce fraud, improve safety, and build better products.
Support the technical and value aspects of the sales effort across territory.
Support the smooth transition of the sales opportunity into successful delivery by Professional Services or Partner network.
Develop in-depth technical knowledge of AXON and domain expertise within technology subject area.
Axon is on a mission to Protect Life by developing an ecosystem of devices and cloud software. They connect with candor and care, seeking out diverse perspectives from their customers, communities and each other.
You will work with industry leading customers in maintaining Illumio’s technology deployments
You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request
Escalation Engineers need to understand customer systems and configurations. Analyze problems/defects and recommend solutions
Illumio is a leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. They are powered by the Illumio AI Security Graph, their breach containment platform identifies and contains threats across hybrid multi-cloud environments.
Partner with Tiger Data sellers on joint field motions with AWS.
Build relationships with AWS reps, PDMs, and ISMs across our target accounts.
Be the go-to person for “how do we work this deal with AWS?”
Tiger Data, formerly Timescale, empowers developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, they're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.
Manage contract fulfillment, invoicing, and pre-sales support.
Monitor SLA compliance, steer order management, and control costs.
Orchestrate stakeholders, ensure service delivery, and contribute to product development.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, was Hungary’s most attractive employer in 2025, according to Randstad’s representative survey. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees and has hundreds of large customers, corporations in Germany and in other European countries.
Performs administrative tasks related to professional responsibilities and reports to supervisor.
Monitors network solutions, creates tickets for issues, and troubleshoots incoming tickets.
Implements changes, manages configurations, and ensures customer satisfaction.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, was Hungary’s most attractive employer in 2025, according to Randstad’s representative survey. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees and has hundreds of large customers, corporations in Germany and in other European countries.