Enterprise Customer Success Manager

As a Customer Success Manager at Cresta, you will play a pivotal role in ensuring our customers' success and driving business growth. You will foster strong customer relationships, play a major role in retention and expansion, and be an advocate for our customers internally to influence roadmap and process improvements. Responsibilities include enterprise portfolio management, customer relationship management, customer journey optimization, renewal and expansion, and data-driven decision making. Collaborate closely with sales, marketing, product, and engineering teams to ensure a seamless customer experience and drive business growth. Lead project and stakeholder management efforts by engaging with customers at all levels. Configure the Cresta product for customers, while also enabling them to be fully enabled and self-sufficient.