Staff Network Operations Engineer - Layer 4-7 - Federal

Operate and maintain ServiceNow’s global cloud network infrastructure, including backbone routing, top-of-rack (TOR) switching, VPN services, and application delivery controller (ADC) systems. Troubleshoot and resolve network issues, including urgent operational events. Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team. Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab. Perform software upgrades, version control, and security patching across production systems. Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages. Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP). Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability. Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates. Drive automation to enable rapid deployment and updates across large-scale environments.