Service a portfolio of small and medium sized business (SMB) customer accounts, working with them effectively to establish payment plans when their business revenues fluctuate.
Use negotiation skills to establish a plan with our customers in default to bring them back into good standing.
Use empathy and judgment to understand what the customer’s business is going through, how it has affected their revenues, and develop a payment plan to work through it.
Oversee and advance deals through each stage of the funding funnel, collaborating cross-functionally to eliminate bottlenecks, maintain momentum, and achieve daily funding and conversion targets with precision and speed.
Work and communicate with ISO sales reps and decision makers to fund opportunities.
Proactively reach out to ISO sales reps to attempt to win deals through exceptions to deal terms.
Forward Financing is a financial technology company based in Boston, Massachusetts. The company's mission is to unlock capital for small businesses across America and they have been recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®.
Proactively contact customers with overdue accounts in a high-volume call center environment. Negotiate and execute payment arrangements, adhering to company policy, to resolve overdue accounts. Accurately record all customer interactions, payment plans, and relevant information in Enova's database.
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform.
Lead cross-functional collections and accounts receivable initiatives as an individual contributor. Improving cash conversion, reducing delinquency, and scaling the order-to-cash function.
Design and implement improvements to collections workflows, dunning strategies, dispute resolution, and internal controls to support audit readiness and SOX compliance.
Partner with Finance, RevOps, Sales, Customer Experience, and Business Systems on system enhancements, including automation, integrations, and ERP optimizations.
Vanta helps businesses earn and prove trust by monitoring and verifying security continuously. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, where many have been successful without prior security experience.
Increase the collection of outstanding payments within our personal finance department. Identify accounts with overdue payments and find solutions to help bring their loan to a current status. Maintain daily, weekly and monthly collection and metric goals.
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions.
Prospect and discuss Merchant Service and Treasury Management products with small businesses.
Work closely with branch managers and staff in assigned territories.
Engage in video calls with internal partners and clients; Bilingual Spanish preferred.
PNC strives to make a meaningful impact for employees, customers, communities, and shareholders. They have an inclusive workplace allowing employees to be heard, valued, and developed to do their best work to make a lasting difference for everyone they serve.