Technical Account Manager 3

Twilio is seeking an experienced Technical Account Manager to be the main technical contact for top-tier strategic customers in North America during PST/CST/EST working hours. As a designated technical contact, you will resolve complex technical problems for customers, with potentially costly and far-reaching consequences. The TAMs deliver recommendations to make the customer’s environment less susceptible to business-impacting downtime resolution. You will use expertise to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. You will also provide proactive insights and guidance that will help predict, prepare or prevent future high impact situations. You will need to be able to work with customers' and partners' developers, architects, and support personnel to resolve problems and excellent task prioritization skills.