Director of Training and Education

Solace is looking for a Director of Training and Education to lead the development of Solace’s training for a rapidly scaling advocacy service. You will evaluate what technology and support is required to optimally deliver an informative initial training experience, both synchronously and asynchronously, that allows advocates to begin in their role with confidence. Working with clinical SMEs, you will develop continuous feedback loops that illuminate advocate pain points and develop training solutions to broaden knowledge and abilities. They will also engage in continuous quality improvement, collecting and analyzing advocate feedback about what is going well, what is not, and developing novel solutions to ensure the right information is being provided at the right time. You will partner with the clinical, product, recruiting, and data teams cross-functionally to understand the impact of excellent training on advocate retention. Additionally, you will develop a longitudinal educational program that targets tenured advocates and allows them to seamlessly improve as Solace grows into new markets and patient populations.