Job Description

Provide technical customer support in both English and Spanish through email, phone, and live chat. Troubleshoot issues related to crypto wallet integrations, withdrawals and deposits integrations, RESTful APIs, transaction reconciliation and reports (Provide support to businesses that have issues with their transactions). Assist clients with API configuration, debugging, and interpreting JSON/XML payloads. Analyze logs and error traces to identify root causes for failed transactions, wallet sync issues, or data discrepancies. Collaborate with product and engineering teams to escalate complex issues. Document known issues and maintain a rich knowledge base. Identify trends in support tickets and contribute to proactive tooling and documentation improvements. Educate users on security practices. Deliver clear and empathetic responses.

About Bitso

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America, developing the cryptocurrency ecosystem in the region and enabling financial inclusion.

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