Customer Success Manager

As a CSM you will be responsible for the management of client relationships to promote retention and growth, through identifying up-sell, cross-sell, and churn-risk early. If you are passionate about strategic, goal-driven account plans and processes to ensure productive relationships with clients, this position works closely with cross functional teams as the client advocate, to help develop solutions to meet client goals. You'll deliver impactful platform training and provide expert guidance on contracts, configurations, ad tracking, finance, and reporting to help clients get the most from the impact.com platform. You will collaborate with clients to drive platform adoption, promote strategic initiatives, and communicate ongoing value under the guidance of your manager. Also, you'll manage technical configuration tasks, track client issues, and analyise program performance, and assisting with forecasting and revenue planning.