Senior CX business Consultant

Plan statements of work, pre-sales calls and project start-up meetings. Analyze customer business processes and identify improvement opportunities. Collect or identify the best market practices related to the client's challenges. Propose recommendations and an action plan related to the initial mandate. Write and/or validate the quality of reports delivered to clients. Present the results and recommendations to clients. Customer accompaniment and support towards the realization of different project phases. Advise and influence customers based on industry best business practices. Facilitate customer meetings and workshops. Document and map current and optimal processes as needed.