Remote Business analysis Jobs • Networking

Lead and support the deployment of Webex Contact Center solutions across enterprise environments, bridging the gap between business needs and technical implementation. You will ensure seamless delivery of call center capabilities that enhance customer experience and operational efficiency.

Plan statements of work, analyze customer business processes, and identify improvement opportunities. Collect market practices related to client challenges and propose recommendations. Write or validate reports, present results to clients, and provide customer support throughout project phases. Advise customers based on industry best practices, facilitate meetings, and document processes. Requires experience in contact center environments and strong analytical skills.