Job Description
As an Implementations Specialist, you will play a critical role in the success of our growing customer base, and find genuine fulfillment in helping others. Your role is to support our client teams on the ground with learning and fully utilizing the PickTrace solution. Provide onsite support and assist to ensure clients are effectively adopting our software, collaborate directly with Field users in building greater comfort with our application, and lead in-person training sessions to uplevel PickTrace users.
Build relationships with our clients and establish yourself as a trusted point of contact for questions, concerns, and feedback. Document and share learnings and feedback from clients and users across the business and collaborate cross-functionally with Support, Implementations, Customer Success, Product and our Engineering teams to solve our customers’ needs.
About PickTrace
PickTrace is an early-stage software start-up that provides workforce and harvest management solutions for large-scale farms, and is building the farm management system of the future.