Genesys Cloud CX Technical Writer/Business Analyst

Documentation:

• Develop and maintain technical documentation for Genesys Cloud CX solutions.
• Create knowledge base articles and user guides for internal teams and customers.
• Ensure documentation aligns with corporate standards and branding guidelines.

Collaboration:

• Collaborate with engineers, architects, and integrators to document system changes.
• Support training activities by preparing user-friendly reference materials.
• Gather information from SMEs through strong collaboration and interviewing skills.

Responsibilities:

• Document business processes, workflows, and architecture diagrams.
• Update existing materials to reflect platform updates and evolving business needs.
• Contribute to process improvements related to documentation lifecycle management.