Oversee the entire AR process, including managing a team of overseas collectors and AR specialists. This role drives the timely collection of outstanding invoices, ensures accurate cash application, and minimizes bad debt losses by establishing and maintaining strong, scalable collections practices and documentation. The successful candidate must be highly detail-oriented and organized, capable of working independently in a fast-paced environment, and will cultivate strong working relationships with both internal stakeholders and customers to deliver an excellent client service experience. Lead and mentor the team of overseas collections analysts and AR specialists. Assign accounts, prioritize workloads, and ensure the team has the training and resources to operate independently. Develop, implement, and continuously improve effective collections strategies and standard operating procedures (SOPs) to maximize timely cash collection.