Service Delivery Manager

The Service Delivery Manager will prioritize and execute Avertium resources for customer contract support and delivery, ensuring customer satisfaction. Responsibilities include managing executive customer relationships, resolving complex issues, and overseeing financial execution of programs. The role requires extensive knowledge of threat detection and exposure management, experience with XDR solutions (preferably Microsoft Defender or SentinelOne), and superior communication skills. The ideal candidate will be customer-focused, process-driven, and results-oriented, with a BA/BS in Business Administration, Finance, Computer Science, or equivalent experience. Also requires one to two years of experience managing professional or managed services engagements in an Information security and cybersecurity industry setting and Three to Five (5) years of information security or cybersecurity experience.