Director, Field Service

This key leadership role will lead a team of Field Service Managers, be responsible for developing Field Service strategies and efficiencies to meet customer needs and drive design for operational excellence. Their leadership presence will be felt daily by the team and in the business organization, reinforcing positive behaviors and actions. The Director will be actively engaged in the day-to-day running of the business, proactively finding opportunities to have a positive impact on the team and our customers ensuring service activities are performed and implemented per our service agreements and warranty obligations.

Develop and implement processes to drive efficiencies and create a scalable business unit to support a $250M+ service business. Attract, retain, and motivate a high-performance organization capable of driving excellence in the delivery of Customer Service and Support. Proven ability to work across multiple divisions/departments and navigate across multiple competing priorities.