Customer Success Manager - Clinical Operations

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s clinical operations products and services. You will serve as a liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement. This is a great opportunity for someone with clinical operations expertise, who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience. You will support 4-6 large, global customers post-implementation with Veeva Clinical applications and own the relationship with your customers’ application owners to understand their strategic objectives and challenges. You will also act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs, lead meetings with customers to demonstrate success and identify additional value opportunities, and provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap.