Implementation Specialist - (Remote - US)

The Implementation Specialist is responsible for conducting implementation activity including executing on the standard implementation methodology across Nextech’s suite of solutions. This includes but is not limited to remote training calls, super user training, go-live support, and post go-live optimization. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff as needed. Client Training: Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology, instruct clinical and non-clinical staff on the proper use of software applications. Issue Resolution and Optimization: Investigate and resolve client issues during implementation and go-live. Partner with internal teams to ensure successful implementation and alignment with client needs.