Director, Account Management - Legal

The Director of Legal Account Management will be a key member of our Commercial Team, focused on growing and expanding relationships with our Am Law 200 legal clients across the Midwest and West Coast regions. Responsibilities: Strengthen and grow relationships with law firms at all levels Manage all aspects of the renewal cycle for Octus’ subscription relationships Manage key client interactions with a determined focus on expansion opportunities within accounts and subscription renewals targeting double-digit growth Collaborate with our customer success team to deliver excellent client service and customer experience Coordinate with Octus’ product team to identify opportunities for product and platform enhancements Track and analyze KPIs and product usage on accounts to determine appropriate relationship management strategy Prepare account plans for each customer in your book with a focus on 3-year growth targets, key relationships to maintain and develop and the competitive landscape