Customer Support Associate

Be the first line of contact for our members via email and our ticketing system, providing timely, friendly, and helpful responses every day. Manage all communications via our Intercom platform. Spot the difference between a quick fix and something that needs a deeper dive, escalating where appropriate to keep things moving smoothly. Keep a clear head and a clean inbox, staying organised across multiple tickets, deadlines, and internal priorities. Work closely with our Customer Success team, Education Team, Production and other departments to resolve member issues quickly and efficiently. Contribute to FAQs, support documentation, and internal feedback loops to make us even better, every day. Use Intercom to manage tickets (and if you’re new to it, we’ll train you up fast!).