Field Service Manager

The Field Service Manager is responsible for leading a team of Customer Support Engineers (CSEs), ensuring high-quality service delivery, strong customer relationships, and efficient operations. Reporting to the Director of Field Services, this role is all about balancing day-to-day execution with long-term development of the team. The manager uses data and standard processes to guide decisions, works through challenges alongside the team, and keeps things aligned with business goals — including service quality, revenue growth, and employee development. Manage and drive profitable business growth of the service plan for customer accounts in alignment with business KPI’s. Recruit, hires and retain top talent. Promotes teamwork within the service and sales organization to maximize opportunities for the growth of PerkinElmer.