Customer Support Agent

We are looking for a proactive and empathetic Customer Support Agent to assist residents with issues related to our property portal. This includes support for payment processing, maintenance ticket submissions, and general portal navigation. The ideal candidate will have a strong background in customer service and hands-on experience using SAP and RealPage systems within a property management environment. May include remote opportunities in the following states: AZ,CA, FL, IL, IN, KS, MI, MN, TN, TX, UT. Responsibilities: Respond to resident inquiries via phone, email, or chat, delivering a positive and solution-focused customer experience. Support residents in using the property portal for tasks such as rent payments, submitting maintenance tickets, and accessing community resources.