Director, Customer Support

As the Director of Customer Support at Sprinto, you’ll play a pivotal role in shaping and scaling a best-in-class support organization that is a competitive differentiator. You'll define the strategic direction of our global support operations, ensuring every customer interaction is fast, empathetic, and value-driven. Your leadership will directly impact customer satisfaction, retention, and long-term product success. This is a high-impact leadership role reporting to the Senior Director of Customer Onboarding & Support. You’ll oversee a growing team of support engineers and managers, while building scalable processes and tools to support Sprinto’s expanding global customer base and product suite. You will be responsible for defining the long-term vision, mission, and roadmap for building a world class Customer Support team, develop and implement a scalable, resilient 24x7 global support strategy across multiple channels (chat, email, in-app). Champion a customer-obsessed culture across the organization—be the voice of the customer in cross-functional forums. Analyze trends in support interactions to proactively address pain points and improve product usability and customer happiness. Partner with product and engineering teams to drive continuous improvement, influence roadmaps, and prioritize fixes based on support data.