New Manager, Personalized Support

The Personalized Support Manager leads a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio’s strategic customers. The team assists customers in resolving complex technical problems, delivering proactive guidance to provide added value through the use of Twilio technologies and being the champion for the customer within Twilio. The Personalized Support Manager coaches and leads a team of TAMs, addressing technical questions and advocating in a data driven way with product management and engineering teams to enhance the customer experience. The manager will also be working alongside our Sales teams to manage customer accounts, enabling and training new employees to supplement existing resources as needed while raising the bar on the standard of support excellence, and fostering a strong culture of collaboration and customer empathy in the team.