Product Owner, Salesforce Administrator

The Product Owner, Salesforce Administrator supports our Product organization in enhancing and maintaining our Salesforce platform – specifically Service Cloud, Experience Cloud, Data Cloud, Einstein, Next Best Action, and Service Cloud Voice. This role will be instrumental in delivering innovative solutions that power our Patient Support Hub services. You will work cross-functionally with product managers, developers, business analysts, and operations teams to optimize the CRM ecosystem that enables efficient and compassionate patient services. Configure and support Salesforce Service Cloud and Service Cloud Voice, including omnichannel routing, case management, and telephony integration. Manage users, roles, profiles, permission sets, and other core administrative functions. Perform routine maintenance and upgrades across Salesforce environments. Participate in Agile/Scrum sprints. Translate product requirements into configuration, testing, and release management plans. Administer and optimize patient-facing Experience Cloud sites to ensure seamless engagement and compliance. Collaborate with stakeholders to implement Einstein Analytics and Next Best Action frameworks, including configuration of insights and rule-based recommendations. Support integration and data flow between Salesforce Data Cloud and other internal systems. Monitor data integrity, deduplication, and security. Develop and deliver training sessions for users. Maintain process documentation and system knowledge base. Ensure solutions meet regulatory standards such as HIPAA and follow organizational security policies.