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Role Responsibilities:
- Handle escalations as a subject matter expert, building business processes and providing workflow support to maintain clinical quality and contract compliance.
- Lead customer interactions and serve as a liaison between providers and all internal teams, executing various cross-functional workflows.
Qualifications:
- 2-3 years in customer experience, operations, strategy, or compliance, with 9+ months at Alma in good standing.
- Comfort with computer systems like Google Suite and experience with CRM/PM tools such as Zendesk and Asana is a plus.
Additional Expectations:
- Break down complex communications into clear next steps, using creativity and problem-solving to improve processes and handle sensitive issues with composure.
- Demonstrate cultural humility, build relationships across differences, and use strong attention to detail to identify trends and provide constructive feedback.
Alma
Alma's mission is to simplify access to high-quality, affordable mental health care by making it financially rewarding for therapists to accept insurance. With over 20,000 therapists across all 50 U.S. states, the company has a growing network and a workplace culture recognized by Inc's Best Workplaces awards.