Respond to clinic inquiries via phone, email, and chat for troubleshooting and updates.
Coordinate with cross-functional teams like Ops and Billing to resolve escalations effectively.

ORDER & WORKFLOW SUPPORT:

Assist with product selection, substitutions, and order processing guidance for clinics.
Identify and proactively flag at-risk orders or workflow delays to ensure smooth operations.

PROCESS IMPROVEMENT & PATIENT ADVOCACY:

Maintain accurate documentation in ticketing systems and contribute to SOP updates.
Act as a voice for clinics and patients internally, with empathy in time-sensitive situations.

Verse Medical

Verse Medical builds modern software infrastructure to connect providers, payors, and patients to deliver high-quality care at home. It is a well-funded Series C company backed by top venture firms, with a fast-growing team driven by a mission to heal a fragmented healthcare system.

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