Respond to client inquiries and provide timely updates on prescription status
Monitor prescription workflows and proactively flag delays or discrepancies
Assist with reshipments and coordinate issue resolution with internal teams
Precision Medicine is revolutionizing healthcare by providing accessible, personalized, and efficient healthcare solutions. They value diverse perspectives and foster an environment where employees can thrive, innovate, and make a meaningful impact on patients’ lives.
Act as a primary point of contact for customer inquiries across support channels.
Troubleshoot and resolve first-line issues with accuracy, empathy, and efficiency.
Own and manage escalated cases, including sensitive issues such as medical complaints, ensuring timely and appropriate resolution.
Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities, with over 20,000 veterinary professionals in their network.
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide clear information on products, orders, shipping status, and company policies.
Support customers with order placements, tracking, cancellations, and returns, following established SOPs.
HYER is a fast-growing and fast-paced team dedicated to delivering exceptional products and experiences that embody the values of quality, authenticity, and the western way of life. They value customer satisfaction and professionalism.
Respond to live chat and email inquiries, delivering clear, accurate, and timely support to patients and providers.
Troubleshoot common platform issues by following established workflows and guiding users through step-by-step solutions.
Identify when issues require escalation and route them efficiently to the appropriate internal teams.
Maple, founded in 2015, is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. They have an entrepreneurial culture and a growing network of 2,000+ healthcare providers.
Provide empathetic, patient-centric support through phone, email, and in-app messaging.
Act as a liaison between patients and providers, relaying critical information.
Guide patients through scheduling, telehealth services, and general inquiries.
Allara Health is a women’s health provider specializing in longitudinal care. Trusted by over 60,000 women nationwide, they connect patients with multidisciplinary care teams focusing on hormonal, metabolic, and reproductive care.
Handle inbound patient calls as your primary responsibility
Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately
Document patient interactions accurately in our systems after each call
Mochi Health is building an AI-driven marketplace that makes healthcare discoverable, connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Their platform gives patients transparent pricing, personalized medication management, and long-term access to their own medical records.
Lead customer implementations through workflow discovery and change management.
Help customers prioritize and design new workflows.
Monitor usage data and proactively reach out to customers for engagement.
LeanTaaS creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. The company has raised more than $300 million from top-tier investors and has been named among the top 100 AI companies in the world.
Serve as a frontline contact for brand and retail partners, delivering responsive support via email, phone, and chat.
Monitor and manage order workflows end-to-end, handling adjustments, cancellations, and resolution of delivery issues.
Coordinate cross-functionally with Operations, Sales, and Finance to resolve partner-facing issues and maintain accurate records.
Nabis is the #1 licensed cannabis wholesale platform in the world, supplying over $1 billion worth of products annually from brands to retailers. It is a high-growth, technology-first company backed by Y Combinator and notable investors, building a collaborative team culture in a remote environment.
Provide thoughtful, personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Drive conversion in our onboarding process by educating our patients with any questions they may have surrounding pricing, process, or product
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. Felix creates digital-first solutions that increase access for common healthcare needs such as mental health, sexual health, and daily health.
Be one of the point-of-contacts for customer inquiries coming through online support channels.
Troubleshoot and resolve any first line issues raised by hospital/vet/tech users, providing accurate, complete, and supportive responses.
Proactively document rainy day scenarios as encountered and share any key learnings with the team.
Roo empowers animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives via a veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals. They have over 20,000 veterinary professionals in their network.
Manage patient intake, scheduling, and data entry, while providing seamless operational support.
Coordinate care between patients, hospital staff, and Steadfast providers.
Empowered to grow in your skills while making a meaningful impact.
Steadfast Health aims to set a new standard of substance use disorder (SUD) care. They focus on making high quality care accessible, with a patient-centered approach, providing evidence-based therapies with unwavering support in a compassionate environment.
Respond promptly to medical practices and sales representatives via email, phone, and text messaging.
Assist healthcare providers in the device hookup process for CardioDiagnostics’ cardiac monitoring solutions.
Troubleshoot and provide solutions for various cardiac monitoring devices and mobile applications.
CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. They offer a magnificent work environment and take pride in creating a culture of employee engagement that translates into an exemplary patient experience.
Support existing Vetcove users by responding to inquiries via live chat, email, and phone.
Troubleshoot issues quickly and explain scenarios/solutions effectively.
Work cross-functionally to provide teams with information & recommendations for enhancements.
Vetcove is modernizing the animal health industry by providing veterinary organizations with tools to focus more on patient care. They are a fast-growing, mission-driven company backed by Y Combinator and top venture investors.
Connect with customers via phone/email/chat/social media to resolve questions/concerns.
Calmly attempt to resolve and de-escalate any issues.
Respond to requests for assistance and/or possible processing payments.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With over 500,000 employees speaking 300+ languages, they emphasize community support, client satisfaction, and environmental responsibility.
Manage daily data entry requirements and Intake process for new and existing patients
Oversee daily operations of incoming document fax server along with identify and file documentation within customer relationship management (CRM) system
Provide review and quality check of incoming documents, associated data entry and organization
Cala Health is dedicated to freeing people from the burden of chronic disease by creating non-invasive prescription therapies. They have a pioneering technology that can be applied across neurology, cardiology, and so much more.
Lead complex customer interactions, prepare escalation documents, and execute cross-functional workflows to address fraud and misconduct cases.
Serve as a subject matter expert on Alma's products and Integrity Standards to ensure compliance across credentialing, clinical decisions, billing, and client experience.
Surface trends from escalations to sustain clinical quality, identify operational improvements, and maintain communication with payers and internal teams.
Alma's mission is to simplify access to high-quality, affordable mental health care by making it financially rewarding for therapists to accept insurance. With over 20,000 therapists across all 50 U.S. states, the company has a growing network and a workplace culture recognized by Inc's Best Workplaces awards.
Serve as the primary point of contact for patients, families, facility partners, and providers.
Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications.
Maintain accurate, compliant patient documentation within our EMR system.
Pine Park Health is a value-based primary care practice aiming to redesign healthcare for senior living residents. They operate in over 185 communities across Arizona, California, and Nevada, focusing on improving healthcare for seniors by providing regular prevention and screening.
Serve as the first point of contact for inbound phone support, documenting detailed call notes and coordinating with internal teams
Manage HubSpot email queues across multiple products and user groups, ensuring all tickets are resolved within SLA
Provide real-time support via chat for Snapdocs’ RON product
Snapdocs is transforming the U.S. mortgage market by designing workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors. They are backed by Sequoia, Y Combinator, and F-Prime and building for the long term.
Oversees the operations of the Care Coordination Team.
Manages daily operational workflows of Care Coordination teams to ensure practice readiness and service level performance.
Serves as the point of contact for operational escalations related to scheduling, access, onboarding and service recovery.
Teladoc Health is leading the next evolution of virtual care. They offer a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth.
Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests
Research customer issues and find workable solutions
Provide response to inquiries including scheduling appointments, referral inquiries
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.