Actively conduct outreach via phone, text, and email daily
Successfully complete >100 outbound calls a day
Maintain 92% or higher customer satisfaction score
Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes.
Serve as a primary point of contact for customer inquiries related to billing, contracts, and account support
Coordinate with cross-functional teams including Sales, Billing, Finance, and Operations to resolve customer issues efficiently
Identify trends in customer inquiries, system issues, and workflow challenges; escalate findings and recommend improvements
TierPoint delivers secure, reliable, and scalable infrastructure solutions that power customers’ most critical applications. They're committed to practices that promote pay equity and transparency and are looking for a Customer Service Specialist to join their team.
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide clear information on products, orders, shipping status, and company policies.
Support customers with order placements, tracking, cancellations, and returns, following established SOPs.
HYER is a fast-growing and fast-paced team dedicated to delivering exceptional products and experiences that embody the values of quality, authenticity, and the western way of life. They value customer satisfaction and professionalism.
Perform billing & credit research to resolve customer inquiries
Coach agents on work performance and other work issues
Handle and resolve escalated customer issues and calls when necessary
Aura is on a mission to create a safer internet with its intelligent digital safety products. With over 400 employees worldwide, Aura is guided by a leadership team that has successfully grown startups into multi-billion dollar organizations.
Manage inbound enquiries via chat and email, including AI-assisted conversations
Monitor chatbot interactions and intervene where escalation to human support is required
Identify gaps in automated responses and provide structured feedback to improve bot accuracy and tone
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their operations. With Xplor Pay, they help businesses get paid quickly and securely. They are unified by their purpose of helping people to succeed.
Maintain full ownership of departmental success by ensuring all staff meet or exceed fulfillment rates and support SLAs, with a primary focus on high seller CSAT scores.
Leverage platform data (Lysted, Pendo, Indy audits) to analyze throughput, identify resource gaps, and proactively optimize processes to improve support delivery.
Foster a culture of objective feedback tied to organizational goals and quality support delivery through regular meetings and reviews of check-ins and upward feedback.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market.
Provide high level of customer service both internally and externally.
Act as a liaison between the client, sales team, main lab, supply, courier, LIS, client services and billing.
Conduct ongoing on-site visits to client accounts to initiate and form relationships in an effort to retain client relationships.
Northwestern Medicine strives to set itself apart as a leader in the healthcare industry, prioritizing a patient-first approach for positive workplace interactions. Benefits include tuition reimbursement, loan forgiveness, 401(k) matching and lifecycle benefits, seeking to take care of its employees.
Own and manage a high-volume portfolio of automated customer accounts, focusing on ticket management, onboarding, and reporting to ensure a seamless customer experience.
Monitor customer health signals, usage trends, and engagement patterns to proactively identify risk, own renewals, and track key metrics like SLA adherence.
Design and improve customer-facing workflows, enablement materials, and lifecycle strategies by translating recurring issues into scalable solutions like FAQs and automation rules.
rePurpose Global is a VC-backed tech startup dedicated to driving sustainable innovation in the packaging industry through a B2B software platform. We are a small, global team with members across multiple continents, fostering a fast-paced and impact-driven work environment.
Ensure the highest levels of customer satisfaction via phone and tickets.
Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets.
Resolve or Escalate customer requests/issues promptly.
PetDesk provides client engagement solutions for pet healthcare and service communities. They support more than 10,000 veterinary clinics and over 400 grooming facilities, serving over 20 million pet parents worldwide.
Manage interactions via phone, chat, email, and social media.
Resolve complex inquiries regarding orders, returns, and refunds.
Guide customers through the purchasing process.
BiOptimizers helps people go from baseline health to peak biological performance through science-backed supplements and wellness tools. As a remote-first company with a globally distributed team, they focus on clarity, autonomy, and operational excellence, supporting the health and performance of both customers and the organization.
Support the productivity of the maintenance team by ensuring accurate and timely work order documentation.
Enter work orders and maintain accurate records of service requests and customer interactions.
Build and maintain effective working relationships with internal and external stakeholders, including residents and vendors.
Corvias develops solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult challenges by reimagining what is possible and realizing more resilient communities together. They have a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners.
Define and oversee onboarding, adoption, retention, and renewal processes
Oversee global customer support teams and workflows
Manage and develop customer success and support team leads across regions
SoundMachine is a global music and technology company delivering licensed background music solutions to businesses worldwide. They have offices in Los Angeles and Madrid, and customers in more than 100 countries, SoundMachine supports thousands of locations across retail, hospitality, fitness, and commercial environments.
Act as a primary point of contact for customer inquiries across support channels.
Troubleshoot and resolve first-line issues with accuracy, empathy, and efficiency.
Own and manage escalated cases, including sensitive issues such as medical complaints, ensuring timely and appropriate resolution.
Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities, with over 20,000 veterinary professionals in their network.
Driving Operational Excellence: Provide continuous, actionable feedback to ensure external teams consistently hit or exceed crucial quality targets and SLAs.
Enabling Seamless Product Launches: Guarantee BPO agents are experts on our newest features by spearheading training for all product roll-outs.
Elevating Global Workflows: Act as the vital link between internal teams and external partners to transition processes, identify bottlenecks, and drive improvements.
Owner.com offers an AI growth system tailored for local restaurants, continuously enhancing SEO, marketing, and online ordering to boost first-party orders. With a team in the low hundreds, they attract top talent from successful SMB software companies and maintain a remote-first, global culture.
Provide timely, high-quality support to MoonPay customers and partners across multiple channels such as email and Slack.
Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth and professional customer experience.
Collaborate with internal teams to resolve escalations and operational issues impacting customers.
MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies. They are trusted by over 30 million customers and over 500 ecosystem partners, with a focus on accountability, rigor, and trust.
Manage a steady, high volume of inbound calls and emails daily.
Act as a first-line troubleshooter for members facing technical hurdles.
Work closely with internal teams to resolve complex issues quickly.
Spring Health's mission is to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with clients including Microsoft, Target, and Delta Airlines.
Handle complex customer issues across banking, credit, and payments via multiple channels, requiring thorough investigation and high-quality answers.
Guide VIP accounts through multi-step processes and handle sensitive scenarios like frozen accounts with discretion and professional judgment.
Coordinate cross-functionally with engineering and compliance teams, file bug reports, and qualify high-value sales leads with rigor.
Flex is building an AI-native private bank for business owners, re-architecting the entire financial system from banking to payments into a single intelligent system. It is a high-growth startup with nine-figure revenue, moving fast with small teams, exceptional people, and a culture of extreme ownership and real impact.
Keep operations running accurately; own and execute back-end processing tasks.
Look for ways to improve and propose solutions to reduce friction.
Document and communicate clearly, producing clean, clear operational artifacts.
Tem is rebuilding the energy transaction, making it transparent and fair. They aim to put power back in the hands of customers and address access to low-cost electricity. With a $75 million Series B funding, Tem is scaling internationally with AI-driven infrastructure.
Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting.
Act as a liaison between customers and internal teams to ensure smooth execution of customer programs.
Manage a diverse book of business across industries, driving customer engagement and health.
Custom Ink is a team of creative individuals who empower their customers to create custom apparel through their website and stores. They are committed to community, empathy, diversity, and equity with 500+ team members across the world and offices in Fairfax, Virginia; Dallas, Texas; and Prague, Czech Republic.