Sales Support Associate - Customer Experience

Responsibilities:

• Serve as a primary point of contact for customer inquiries related to billing, contracts, and account support
• Manage and resolve customer cases within internal systems, ensuring timely and accurate outcomes in alignment with service expectations
• Communicate clearly and consistently with customers and internal stakeholders, providing updates and ensuring follow-through

Qualifications:

• 2+ years of experience in high-volume customer service, billing support, sales support, or a related operational role
• Experience working with CRM, billing, or contract management systems
• Financial and contract literacy to review contract agreements, understand invoices and statements, and discuss terms confidently

What Success Looks Like:

• Customer inquiries are resolved quickly and correctly, with clear communication throughout the process, meeting or exceeding established service level objectives for volume, accuracy, timeliness and customer satisfaction
• Strong working relationships with Billing, Sales, Finance, and Operations enable faster resolutions and a more seamless customer experience
• You proactively recognize recurring customer issues or process inefficiencies, communicate their impact, and contribute to meaningful improvements with an eye always on the Customers’ Experience