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About the Opportunity:
- Deliver fast, reliable, and high-quality support to MoonPay’s global customers and partners.
- Investigate and resolve customer issues across multiple support channels.
- Contribute feedback that helps improve the overall customer experience.
What you will do…
- Provide timely, high-quality support to MoonPay customers and partners.
- Accurately document customer interactions and case details within support tools and CRM systems.
- Identify recurring customer issues and share insights.
About You:
- Passionate about the promise of crypto and enthusiastic about creating stellar customer experiences.
- Detail oriented, with a desire to continuously improve operational processes.
- Action-oriented and can move quickly to meet the evolving needs of a fast-paced organization and industry.
MoonPay
MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies. They are trusted by over 30 million customers and over 500 ecosystem partners, with a focus on accountability, rigor, and trust.