Operations Analyst (Remote - Work from Anywhere)
Remote regions
GlobalBenefits
Unlimited PTO
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Key Responsibilities:
- Troubleshoot and resolve issues related to customer transactions.
- Perform daily or weekly payments to vendors or business partners.
- Manage debit card transaction disputes and fraud claims.
Required Skills & Competencies:
- Relevant experience in an Operations department, ideally from a bank, fintech, or financial institution.
- Excellent communication skills (fluent in written and spoken English).
- Data-oriented mindset with advanced Excel or database skills and high attention to detail.
Preferred Experience with Tools:
- Jira, Confluence, Miro
- G-Suite, Slack, Zoom
- Mastercard Connect, VISA Online
Xapo Bank
Xapo Bank aims for economic freedom and wealth protection for all, regardless of location. They are a fully distributed team of over 130 employees, working remotely from 30+ countries, fostering a culture of hard work, global thinking, and mutual inspiration.