Support day-to-day stablecoin mint and burn workflows under strict operational controls.
Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
Build and maintain dashboards and visualizations to track KPIs and surface actionable insights.
MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies. They serve over 30 million customers and 500 ecosystem partners, building secure, scalable solutions for a blockchain-powered future.
Perform virtual card reporting and basic transaction investigations to confirm successful processing.
Execute manual updates to account records (e.g., expiration date maintenance) on a recurring basis.
Process and track payment requests and operational tickets.
Blend is an AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients.
Provide timely, high-quality support to MoonPay customers and partners across multiple channels.
Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth customer experience.
Collaborate with internal teams to resolve escalations and operational issues impacting customers.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. They are trusted by over 30 million customers and over 500 ecosystem partners, with a focus on collaboration and building secure, scalable solutions.
Own end-to-end reconciliation across all Astra rails.
Design and operate the monitoring layer for transaction health.
Own the full dispute lifecycle across card network and ACH rails.
Astra is building mission-critical infrastructure for moving money at scale. Their platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems.
Execute daily risk operations workflows, including triaging merchant underwriting applications and managing transaction monitoring reviews.
Work hands-on in Stripe Radar to build and tune fraud detection rules, manage alert thresholds, and maintain a healthy review queue.
Monitor payout operations for exceptions and anomalies, flagging holds, negative balances, and edge cases before they become merchant-facing problems.
Owner.com is the AI growth system for local restaurants, helping them improve SEO, marketing, and online ordering to grow first-party orders. Their team is in the low hundreds and includes top talent from successful SMB software companies, scaling rapidly to keep pace with customer growth.
Triage and resolve fiat product issues (bank transfer, local rails, card, payout/collection), including stuck/failed transactions, status mismatches, reversals, refunds, and reconciliation discrepancies.
Own end-to-end investigation: reproduce issues, collect logs/evidence, identify root cause, and coordinate fixes with Engineering/Product.
Work with PSPs, banks, and other fiat partners to diagnose connectivity, settlement, and callback/webhook issues.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries for their industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.
Own end-to-end product requirements for payment features.
Perform detailed money movement analysis across all payment modalities.
Serve as the product organization’s closest partner to the engineering team.
Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. They enable platforms to seamlessly embed, monetize, and operationalize payments—making payments a core part of their platform and business model.
Providing second line oversight of issues, actions and controls monitoring as per the Operational Risk Procedures.
Analyzing Operational Risk data such as incidents, external regulation, and risk event scanning to provide insights and identify any trend(s) and/or risk(s).
Supporting the implementation and operation of Monzo’s risk management framework by helping to embed oversight and monitoring.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have grown a lot in the UK, offering personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They aim to solve problems and change lives through financial tools.
Identify and report anomalies and trends in risk mitigation findings.
Help validate the identities of our experts and investigate anomalies.
Conduct thorough investigations of potential compliance violations.
Third Bridge is a market-leading investment research firm that provides private equity firms, hedge funds, and strategy consultants with the information they need to understand the value of their investment opportunities. They serve over 1,000 investment firms, offering clients 24/7 coverage through their team of 1,500+ employees located across eleven offices and are committed to creating an inclusive environment and is proud to be an equal opportunity employer.
Support the preparation of monthly, quarterly, and annual financial forecasts and budgets, learning the underlying processes.
Assist in the analysis of financial data to identify initial trends and provide insights for business decisions, under guidance.
Help prepare and distribute regular financial reports, including variance analysis and performance summaries.
Xapo Bank aims to provide economic freedom and wealth protection, regardless of location. They are a fully distributed team of over 130 people working remotely from 30+ countries.
You’ll act as a source of knowledge within the product team on key topics that are new in acquiring - hardware support, chargeback handling and reconciliation as well as regulation and schemes rules
You’ll ensure accurate, efficient, compliant, and delightful design and delivery of key operational elements.
You’ll share customer feedback, pain points and ideas with the Product Team, and help them shape our product and ensure we build the right technical solution for our teams and customers.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have grown in the last 10 years in the UK and aim to solve problems and change lives through Monzo.
Own the end-to-end technical onboarding of new Travel Pay clients, including corporate registration, Real Card Number (RCN) setup, and alias configuration.
Manage Custom Data Fields, MCC-based restrictions, purchase groups, and approval flows, as well as prepare and submit Mastercard registration documentation.
Resolve operational incidents related to rejected VCNs, reconciliation mismatches between booking and transaction records, and enriched data configuration.
Clara is the fastest-growing company in Latin America and has built the leading solution for companies to make and manage all their payments. They help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale, with a passionate and committed team distributed across the Americas.
Manage day-to-day invoicing, payment tracking, payments adjustments, and review processes.
Serve as the primary contact for customer inquiries related to billing, payments, adjustments, penalties, and discrepancies.
Provide support to Billing and Collections Manager for daily invoicing, collection efforts, payments adjustments and audits.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. We are data-driven and customer-obsessed as we work to solve interesting and complicated challenges in a fast-growing global market.
As the first point of contact, troubleshoot any aspect of payer's problems.
Guide customers through their payment process, liaising with all departments.
Solve complex payment problems and conduct daily follow-up with unresolved requests.
Flywire is a global payments enablement and software company that was founded to solve high-stakes, high-value payments in higher education. The company has over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.
Serve as the primary resolver for complex, ambiguous, or high‑risk cases requiring interpretation beyond written SOPs.
Lead the identification of bottlenecks, workflow inefficiencies, and systemic issues, recommending strategic improvements.
Own all process documentation, decision trees, troubleshooting guides, and FAQs.
RealPage provides software and data analytics to the real estate industry. They are an equal opportunity employer committed to creating an inclusive environment for all employees.
Serve as the primary point of contact for escalated support inquiries from partners.
Investigate and troubleshoot partner-reported issues by collaborating cross-functionally.
Identify patterns across inquiries to recommend process improvements, workflow updates, and product enhancements.
DriveWealth is a global B2B financial technology organization dedicated to democratizing access to financial independence around the world. Our mission is realized through an API-based platform, empowering our partners to offer seamless investing and trading experiences to clients worldwide, all from their mobile devices. They blend the pace and agility of a fintech start-up with the impact, stability, and discipline of Wall Street.
Serve as the primary queue manager for the Business Operations Freshservice service desk, triaging incoming requests, assigning tickets to appropriate team members, tracking status, and ensuring SLA compliance.
Provide Tier 1 support for common, well-defined business systems requests; resolve straightforward issues independently and escalate complex or unfamiliar issues with clear documentation and context.
Support other firmwide service groups that utilize ticketing platforms by assisting with queue setup, workflow configuration, and consistent queue management practices.
Dudek began in 1980 serving Southern California’s water and wastewater agencies. Today, they are a 100% employee-owned firm supporting clients nationwide, recognized by leading industry organizations and honored with national Top Workplace Awards.
Manage internal meeting rhythms and identify process improvements.
Coordinate cross-functional dependencies and gather information for external requirements.
Handle relationships and administrative tasks with external platforms and partners.
Trust Wallet is a leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide. They aim to give individuals the freedom to own their assets and confidently participate in the future economy; they have a vibrant community and a growing ecosystem of partners.
Spotting patterns and identifying potentially vulnerable customers and financial crime.
Listen to customers’ concerns with positivity, empathy and patience and fix the problem.
Supporting customers across phone calls, in-app chat and email.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking's complexities. Starting as a prepaid card, their product offering has grown in the UK to include personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. They create magical moments for their customers.
Dive deep into the lifecycle of our payment products and analyze their design early on to ensure they are built with strong financial and security controls.
Before any major product hits the market, you’ll perform the final check, validating environment segregation and ensuring our reconciliation logic is bulletproof before we scale.
Keep a close eye on the money; you’ll review the end-to-end flow of funds between our internal systems, partner banks, and payment networks to ensure every kobo is accounted for.
Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. They processed $182 billion in 2023 and are Nigeria’s largest merchant acquirer; Moniepoint is on a mission to create financial happiness for everyone, everywhere.