New Product Operations Manager, Merchant Acquiring

Hardware, chargeback, and regulation insight:

• You’ll act as a source of knowledge within the product team on key topics that are new in acquiring - hardware support, chargeback handling and reconciliation as well as regulation and schemes rules
• You'll understand scheme rules, PCI-DSS, chargeback processes, fraud risks for acquiring inside and out
• You'll be experienced tackling the complexity of physical card machines: from shipping and activation to security, troubleshooting, and returns

Operational Delivery:

• You’ll ensure accurate, efficient, compliant, and delightful design (from scratch!) and delivery of key operational elements.
• You’ll define how we handle problems like chargebacks, reconciliation issues, hardware support, aiming for maximum automation while protecting Monzo and our merchants.

Product Development:

• You’ll share customer feedback, pain points and ideas with the Product Team, and help them shape our product and ensure we build the right technical solution for our teams and customers.
• You'll partner with FinCrime and Fraud to strike the balance between frictionless and safe for us and our merchants in our product, and how we tackle alerts and prevent new risk vectors.