You’ll act as a source of knowledge within the product team on key topics that are new in acquiring - hardware support, chargeback handling and reconciliation as well as regulation and schemes rules
You’ll ensure accurate, efficient, compliant, and delightful design and delivery of key operational elements.
You’ll share customer feedback, pain points and ideas with the Product Team, and help them shape our product and ensure we build the right technical solution for our teams and customers.
Own end-to-end reconciliation across all Astra rails.
Design and operate the monitoring layer for transaction health.
Own the full dispute lifecycle across card network and ACH rails.
Astra is building mission-critical infrastructure for moving money at scale. Their platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems.
Cultivates and maintains strong relationships with partners in the BaaS services sector.
Serves as the primary operational day-to-day point of contact for partners inquiries, concerns, and service requests.
Collaborates with cross functional teams to evaluate, design, and implement new programs and services.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate differences and unique perspectives to make them stronger and well-positioned for success.
Define payments strategy and build the 2026–2027 payments roadmap aligned with the company’s expansion plans.
Design and manage a portfolio approach, including market prioritization and local acquiring expansion in priority growth markets.
Own commercials end-to-end: pricing negotiation across processing, FX, disputes/refunds, settlement currencies, and SLAs.
Vio is a travel tech platform that helps millions of users make smarter travel decisions by comparing stays across booking sites. They operate in 100+ markets and are growing fast, aiming to reshape how people discover and book accommodation through technology.
Execute daily risk operations workflows, including triaging merchant underwriting applications and managing transaction monitoring reviews.
Work hands-on in Stripe Radar to build and tune fraud detection rules, manage alert thresholds, and maintain a healthy review queue.
Monitor payout operations for exceptions and anomalies, flagging holds, negative balances, and edge cases before they become merchant-facing problems.
Owner.com is the AI growth system for local restaurants, helping them improve SEO, marketing, and online ordering to grow first-party orders. Their team is in the low hundreds and includes top talent from successful SMB software companies, scaling rapidly to keep pace with customer growth.
Support day-to-day stablecoin mint and burn workflows under strict operational controls.
Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
Build and maintain dashboards and visualizations to track KPIs and surface actionable insights.
MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies. They serve over 30 million customers and 500 ecosystem partners, building secure, scalable solutions for a blockchain-powered future.
Providing second line oversight of issues, actions and controls monitoring as per the Operational Risk Procedures.
Analyzing Operational Risk data such as incidents, external regulation, and risk event scanning to provide insights and identify any trend(s) and/or risk(s).
Supporting the implementation and operation of Monzo’s risk management framework by helping to embed oversight and monitoring.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have grown a lot in the UK, offering personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They aim to solve problems and change lives through financial tools.
Provide timely, high-quality support to MoonPay customers and partners across multiple channels.
Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth customer experience.
Collaborate with internal teams to resolve escalations and operational issues impacting customers.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. They are trusted by over 30 million customers and over 500 ecosystem partners, with a focus on collaboration and building secure, scalable solutions.
Coach and support a team of up to 7 Team Managers.
Make critical, real-time operational decisions.
Take full ownership of your operation's performance.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They are creating magical moments for their customers!
Own end-to-end product requirements for payment features.
Perform detailed money movement analysis across all payment modalities.
Serve as the product organization’s closest partner to the engineering team.
Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. They enable platforms to seamlessly embed, monetize, and operationalize payments—making payments a core part of their platform and business model.
Spotting patterns and identifying potentially vulnerable customers and financial crime.
Listen to customers’ concerns with positivity, empathy and patience and fix the problem.
Supporting customers across phone calls, in-app chat and email.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking's complexities. Starting as a prepaid card, their product offering has grown in the UK to include personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. They create magical moments for their customers.
Own day-to-day payment operations, including transaction monitoring, reconciliation, settlements, refunds, disputes, and exceptions.
Oversee monitoring of incoming and outgoing transactions to identify errors, anomalies, and potential risk.
Partner with Product, Engineering, Risk and Fraud, Finance, and Customer Support to improve accuracy, speed, and customer outcomes.
Checkbook is a FinTech company building modern payment infrastructure for businesses. We help clients send and receive payments (including check-based payments) through a single platform - designed to be reliable, transparent, and operationally sound as volume grows.
Lead end-to-end resolution of complex transaction disputes.
Analyze data to identify patterns relating to fraud and merchant trends.
Serve as a subject matter expert for the Banking Operations team.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.