Spotting patterns to identify vulnerable customers; referring customers to specialized areas as needed.
Listening to customers’ concerns with positivity, empathy, and patience.
Supporting colleagues when ready to do so.

What We Look For:

Supporting Business Banking customers through phone, chat, and email.
Spotting patterns and identifying vulnerabilities or financial crime.
Thinking beyond standard processes and using sound judgment.

What’s in it for you:

Flexible working hours.
Learning budget
Work from home setup

Monzo

Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking's complexities. Starting as a prepaid card, their product offering has grown in the UK to include personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. They create magical moments for their customers.

Apply for This Position