Reviewing high priority tasks, such as enhanced due diligence (EDD), conducting open source investigations where required.
Answering escalations from Investigators and other colleagues from across the business, escalating these further to Ops Analysts if required.
Coaching colleagues on our FinCrime Screening tasks including supporting our global partners and proactively use own experience to improve performance of others.
Monzo is on a mission to make money work for everyone and is waving goodbye to the complicated ways of traditional banking. Monzo has grown in the last 10 years in the UK and they are not about selling products - they want to solve problems and change lives.
Investigating complex or high-risk anti-money laundering alerts on business accounts.
Responsible for recommending Suspicious Transaction Reports (STR) be by Monzo Bank EU.
Making business onboarding decisions in high-risk or complex cases.
Monzo is a bank that's making money work for everyone, waving goodbye to old-school banking. The company is creating magical moments for its customers, and its product offering has grown a lot in the last 10 years with more exciting things to come beyond.
Support customers across phone, email, and live chat.
Take full ownership of queries from first contact through to resolution.
Handle complex and sensitive account queries with confidence and care.
Capital on Tap provides an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Provide timely, high-quality support to MoonPay customers and partners across multiple channels.
Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth customer experience.
Collaborate with internal teams to resolve escalations and operational issues impacting customers.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. They are trusted by over 30 million customers and over 500 ecosystem partners, with a focus on collaboration and building secure, scalable solutions.
As the first point of contact, troubleshoot any aspect of payer's problems.
Guide customers through their payment process, liaising with all departments.
Solve complex payment problems and conduct daily follow-up with unresolved requests.
Flywire is a global payments enablement and software company that was founded to solve high-stakes, high-value payments in higher education. The company has over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.
Embedding the long-term design vision for support experiences at Monzo.
Leading large, end-to-end design initiatives across ambiguous problem spaces.
Designing with a service mindset, understanding what happens beyond the interface.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have over 100 designers, researchers, and brand experts, and they focus on solving problems and changing lives through Monzo ❤️.
Provide helpful and caring customer service over high volume inbound and outbound client phone calls.
Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking.
Develop and maintain positive client relations and work collaboratively with other departments.
Beyond Finance helps everyday Americans escape debt and step into a brighter financial future through individualized care and supportive technology. They've helped over 1 million clients and have a forward-thinking, rapidly growing organization focused on helping people.
Lead the day-to-day execution and continuous enhancement of EarnIn’s Financial Crimes Compliance Program.
Oversee AML investigations, sanctions screening, SAR/UAR decisioning, and case quality to ensure regulatory compliance and audit readiness.
Drive the BSA/AML and Sanctions risk assessment process, ensuring risks are clearly identified, documented, and effectively mitigated.
EarnIn pioneers earned wage access, building products that deliver real-time financial flexibility for those living paycheck to paycheck. They have an experienced leadership team and world-class funding partners like A16Z, Matrix Partners, and DST.
Follow company policies/standards to determine if activities or transactions are non-compliant/potentially suspicious and action as appropriate
Ability to work / investigate alerts in a fast-paced environment while maintaining high quality standards
Undertake ad project work and Financial Crime program enhancements
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is building a financial crimes compliance program and seems to have a friendly and transparent culture.
Provides professional quality sales and service for customer and prospect inquiries, issues and requests.
Achieves sales targets with a focus on relevant investment products.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
BMO Financial Group is driven by a shared purpose: Boldly Grow the Good in business and life. As the 8th largest bank in North America by assets, it provides personal and commercial banking, wealth management and investment services to more than 12 million customers.
Serve as a critical liaison between customers and the Bank by ensuring timely, compliant, and customer-focused resolution of complaints and service concerns across multiple channels.
Conduct thorough investigations by gathering information from internal systems, management, frontline teams, and customers.
Track, categorize, and analyze complaint data to identify patterns and emerging risks, and coordinate with Digital Banking and enterprise teams to implement corrective actions when needed.
Forbright is a full-service bank and commercial lender focused on helping to build a brighter future for its clients and communities. The company is dynamic, high energy, and fast-paced, with a culture of collaboration, inclusion, flexibility, and recognition.
Execute account updates, maintenance, and closure requests promptly and accurately.
Review and research customer dossiers to ensure completeness and accuracy.
Analyze customer data to identify potential risks and escalate when necessary.
Finom is a European tech startup headquartered in Amsterdam, revolutionizing financial services for entrepreneurs. They provide an all-in-one B2B platform integrating banking, accounting, financial management, and invoicing and have raised approximately $346 million in funding.