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About The Role:
- Serves as the primary point of contact for clients enrolled in financial hardship programs.
- Listens to the client and guides them from enrollment through graduation.
- Maintains a positive attitude about customer service.
What You’ll Do:
- Provide a helpful and caring customer service experience over high volume phone calls.
- Work independently and with a team to drive retention of clients.
- Continuously learn, interpret and utilize company and industry knowledge.
What We Look For:
- Call center experience.
- Strong computer technical skills with the ability to learn and navigate complex systems
- Understanding, active listening, patience, empathy and kindness to customers.
Beyond Finance
Beyond Finance helps everyday Americans escape debt and step into a brighter financial future through individualized care and supportive technology. They've helped over 1 million clients and have a forward-thinking, rapidly growing organization focused on helping people.